Learn more about Canyon County Sheriff’s Office at: https://www.youtube.com/watch?v=5LmPSmF9OeM
General Statement of Duties
Performs specialized work receiving and dispatching messages in an emergency communication center; performs related work as required.
The principal function of an employee in this class is to answer emergency and non-emergency calls for police, fire, and other emergency services using a multi-line telephone and 911 systems. Employees in this class have successfully completed all training and can function proficiently with the Law Enforcement or EMS radio system. A Communications Officer is responsible for fast, efficient, and accurate receiving, dispatching, and processing of calls and messages. The work is performed under the supervision of a Communications Lead Supervisor, with assistance readily available from a Communications Senior Officer if necessary. The principal duties of this class are performed in a general office environment, frequently under stressful conditions.
Knowledge, Skills and Abilities
- Telephone call-handling techniques;
- Radio transmission procedures to produce effective communication between two parties;
- Federal (FCC), County, Office, contract agency, and other applicable policies, rules, and regulations;
- County streets and surrounding areas, including geographical layout of contracting cities within the County and other operating districts served by the Office;
- Police and Fire/EMS dispatch procedures;
- Office organization, policies, and procedures;
- Specialized and computer-aided dispatch (CAD) operating system and multi-line telephone system;
- Operation of a personal computer and job-related software.
- Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
- Follow written and oral instructions;
- Enter and retrieve data and information with accuracy and speed;
- Operate radio transmitting equipment in a fast and efficient manner, including under stress;
- Perform routine clerical work;
- Follow Office guidelines and procedures relating to response to emergency situations;
- Exercise good judgment in the handling and prioritizing of calls within the Office;
- Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions;
- Listen and retain information communicated in emergency calls;
- Establish and maintain effective working relationships with supervisors, other County employees and the general public;
- Communicate clearly and concisely, orally and in writing;
- Operate standard office equipment, including a personal computer using program applications appropriate to assigned duties;
- Operate specialized computer-assisted dispatch (CAD) communications equipment, criminal information retrieval systems, and a multi-line telephone system;
- Operate a motor vehicle;
- Prepare accurate and grammatically correct written reports;
- Respond to citizen requests in a courteous and effective manner;
- Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines;
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
- Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
Acceptable Experience and Training
- High school diploma or GED equivalency; and
- Some experience and/or training in emergency dispatch, communications, or related field is preferred; or
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Idaho drivers license;
- Idaho POST certification within one year of hire;
- Bilingual (Spanish and English) preferred.
- Must successfully complete a background investigation, including a polygraph examination, through the National Crime Information Center (NCIC).
Additional Documents Required Upon Application Submission:
- Proof of education copy — GED, high school diploma or official college transcripts
- Authorization to Release Information and Investigate
- Typing Test (Can be taken at www.typingtest.com)
Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
|Compensation:||$39,992 – $44,776 DOE|
|Application Period Ends:||11/20/2018|
|Job Description:||Communications Officer 10.01.14 2018|
To apply for this job please visit www.canyonco.org.