After reviewing employee tasks and customer support data, the Canyon County Assessor’s Office has decided to change the hours of operation for the Motor Vehicle Title and Registration Office located inside the DMV. Beginning on June 3, 2019, the new hours of operation will be:
Monday – Friday
8:00 AM to 4:30 PM
The change is being made to allow staff the necessary time to balance and reconcile daily transactions. In addition, office staff will use this time to scan titles for the Idaho Transportation Department instead of mailing them to Boise. This change has helped streamline and reduce title processing times, but it is causing a larger workload for staff and increased overtime. Currently, staff has to double check all scanning uploads on a nightly basis to ensure all title documents are attached before the electronic transmittal process is completed.
In an effort to reduce wait times, an express lane has also been added for simple renewal transactions. The queuing system will provide an “X” ticket that correlates to the express lane. Individuals with their old registration, renewal card, or plate number of the vehicle needing renewed are asked to stand in this line instead of sitting down. Simple renewals can also be completed on the Idaho Transportation Department’s (ITD) website and via mail.
The current estimated wait time for the Title and Registrations office can be found by clicking here.