Canyon County Assessor Brian Stender announced today that the Motor Vehicle Title and Registration side of the DMV will open an hour late on Wednesdays to allow staff to train on the new GEM software system. The delayed 8:30 a.m. openings will start next Wednesday, October 20, and remain in place until further notice.
“We have experienced a fair amount of turnover since the GEM system went live a year ago, which means a lot of our customer service staff are still fairly new,” said Stender. “This added hour of training each week will allow them to keep up to date with all the changes happening with the new GEM system so they can provide a better customer service experience overall.”
Customers are encouraged to utilize the online appointment booking system. In addition, individuals looking to make same-day appointments are encouraged to check back after 10 a.m. in case additional appointment times become available.
The Canyon County Motor Vehicle Title and Registration Office is located at 6107 Graye Lane in Caldwell. Hours of operation are 7:30 a.m. – 4:00 p.m. on M, T, Th, F, and 8:30 a.m. – 4:00 p.m. on Wednesdays.